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| Frequently Asked Questions |
At this time, CIE Source cannot supply customers outside of North America. We apologize for the inconvenience.
How can I place an order?
How can I pay for my order?
- Credit Card
CIE Source accepts Visa and Master Card
- Bank Check
Bank Checks can be sent to:
CIE Source
516 N. Ogden Avenue, #111
Chicago, IL 60642 USA
- Wire Transfer
Please contact us for wire transfer details
- School or District Purchase Order
Purchase orders can be sent via fax or mail to CIE Source
How long will it take to receive my order?
- When you send CIE Source a list of books you are interested in ordering, we will first send a quotation (proforma invoice) for you to review. Once you have approved the proforma, delivery of your order will take approximately 2 – 4 weeks.
How will my order be shipped?
- We ship all orders via UPS Ground. Expedited delivery is available in certain cases.
Do you ship books to Canada?
Yes, we do. Canadian customers should note that a 10% shipping surcharge will be applied to all prices listed in this catalog and on our website. Additionally, it is likely that additional customs clearance costs, VAT or local taxes may be assessed by UPS for delivery to a Canadian address – the responsibility for payment of these taxes rests solely with the Canadian customer and will not be paid by CIE Source under any circumstances.
How will I know the status of my order?
Our order-tracking software eINFORM allows you to check the status of your account, as well as any pending, processing, or past orders – 24 hours a day, 7 days a week! Simply login to your customized order status webpage, and you’ll be able to:
- Track the status of all of your orders
- Review and approve quotations
- Download quotations and invoices
How can I avoid delays with my order?
In order to avoid delays in order processing, please supply as much information as possible on all book orders, including:
- ISBN/ISSN
- Title
- Full quantity
- Publisher
- Supply deadline
Does CIE Source have an order minimum?
CIE Source cannot supply orders with a value less than $350.00. We apologize for the inconvenience. If you would like to order a sample copy, please click on "Request a Sample Copy" for instructions and information about our sample policy. Thank you!
Do you accept returns?
Returns will only be accepted if CIE Source has supplied the wrong book (different Title/Author/ISBN from the one we originally quoted) or if we have issued the customer with a return authorization. If you receive a book that has been damaged, please contact CIE Source to ask about obtaining a return authorization. Under no circumstances will returns be accepted without our prior written authorization.
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